Returns Policy – 30 Day Money Back Guarantee

We sincerely believe you will be thrilled with every BASSBOSS product. To assure that, we offer a 30-day money back guarantee. If you are not completely satisfied with your purchase, simply return it. We’re happy to work with you to find the best solution for your needs.

You may exchange your order for another model or the purchase price will be refunded in full. Return shipping costs are not covered. Some restrictions may apply, contact your sale representative for details

BASSBOSS offers a 6 year warranty on all cabinets and we include Sound Defense, a “no-blow” guarantee which covers all drivers, amps and electronic components against any failure, including burned or open voice coils, for a full two years. See the details and limitations on the Warranty page.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return or exchange an item, contact us for personalized service and an RMA, or call (512) 368-3268 for immediate assistance.

Thirty day trial satisfaction guarantee does not apply to special orders, large system orders, or built-to-order items.

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